TERMS OF SERVICE

Last updated: 3 June 2026

Welcome to UKLT. These Terms of Service ("Terms") govern the relationship between UK LANGUAGE TEACHING LTD (operating under the trading name UKLT), a company registered in England and Wales under company number 16592866, with its registered office at Kemp House, 152-160 City Road, London, EC1V 2NX, United Kingdom (hereinafter referred to as the "Provider", "we", "us" or "our"), and any natural or legal person purchasing or enrolling in our educational courses (hereinafter referred to as the "Client", "User", "you" or "your").

By completing a purchase, ticking the acceptance box or accessing our services, you agree to be bound by these Terms in full. If you are enrolling a student under the age of 18, you confirm that you are their legal guardian and accept full financial and legal responsibility on their behalf.

1. SCOPE OF SERVICES AND ENROLMENT

1.1. Educational Provision: The Provider undertakes to provide language teaching services based on proprietary methods developed by UK LANGUAGE TEACHING LTD. Services are provided primarily via live distance learning (digital online platforms) or in accordance with the specific course format selected at the time of purchase.

1.2. Course Allocation: Enrolment is strictly subject to place availability, student eligibility, submission of any required valid documentation within five (5) days of application, and the absence of outstanding debts or credit issues with the Provider. We reserve the right, at our sole discretion, to waive any enrolment condition without setting a legal precedent.

1.3. Duration of Service: These Terms shall apply for the specific duration of the course package purchased by the Client at the time of purchase and will not renew automatically unless expressly stated otherwise in the course description.

2. FEES, PAYMENT AND ARREARS

2.1. Payment Obligations: The Client agrees to pay all fees associated with the selected course as specified during the purchase process. All amounts are expressed in the currency designated at the time of purchase. Fees will remain due and payable in full regardless of academic breaks, public holidays, student absences or cases of force majeure.

2.2. Teaching Materials: Where teaching materials are included or purchased, digital access or physical dispatch will be arranged within thirty (30) days of payment confirmation, subject to availability and force majeure. Fees paid for teaching materials are non-refundable under any circumstances.

2.3. Arrears and Suspension: If any payment instalment or fee remains unpaid for more than thirty (30) days past its due date, the Provider reserves the right to immediately suspend or terminate access to all live classes and digital content. The Provider also reserves the right to report outstanding debts to credit protection agencies and pursue collection. The Client shall bear all judicial and extrajudicial collection costs incurred by the Provider.

3. LIVE CLASS PROVISION AND REGULATIONS

3.1. Course Structure: The specific number of lessons, frequency and duration of classes are determined by the curriculum chosen by the Client at the time of purchase. Classes will start within the timeframe specified in the purchase confirmation.

3.2. Academic Authority: The Provider retains full and exclusive academic management authority, including the right to assign external teachers, modify class schedules for pedagogical reasons or change service delivery platforms if necessary.

3.3. Attendance and Materials: To participate in live online classes, students must arrive punctually (subject to a maximum 10-minute grace period) and bring all required materials, including functional headphones and textbooks. No catch-up classes or fee discounts will be provided for student absences, including those due to health or personal reasons.

3.4. Code of Conduct: All students must comply with the academic and behavioural standards detailed in our Internal Regulations, which form an integral and mandatory part of these Terms. The Provider reserves the right to unilaterally terminate access without right to refund in cases of serious misconduct or disruption of order by the student.

4. CANCELLATION, CONSUMER RIGHTS AND REFUND POLICY

4.1. Statutory 14-Day Cancellation Right: If you reside in the United Kingdom or the European Union, you have the legal right to cancel your purchase within fourteen (14) calendar days from the date of purchase (the "Cancellation Period") without giving any reason.

4.2. Request for Immediate Performance: By purchasing a live course scheduled to begin within the 14-day Cancellation Period, you explicitly request and agree that the performance of our live teaching services shall begin before the expiry of the statutory Cancellation Period.

4.3. Proportional Deductions and Loss of Cancellation Right: (i) If you choose to exercise your cancellation right within the 14-day period after live classes have started, you will receive a refund less a pro-rata amount proportional to the live lessons already delivered up to the exact date you formally notified us of your cancellation. (ii) If the course duration is fully delivered and completed within the 14-day Cancellation Period (such as intensive courses lasting 13 days or less), you acknowledge that the right of cancellation is fully lost once the service has been fully performed, and no refund will be issued.

4.4. Cancellations Outside the 14-Day Period: Once the 14-day Cancellation Period has elapsed, or if you do not reside in a jurisdiction with mandatory statutory cooling-off periods, all course fees become fully non-refundable. Withdrawals, absences or non-completion of the course after this period shall not entitle the Client to any refund or waiver of outstanding fee obligations. Any exceptions assessed by the Provider in good faith shall not set a future precedent.

5. TECHNOLOGICAL REQUIREMENTS

5.1. Technical Specifications: Access to our digital online platform and live classes requires the Client to maintain the following minimum technical standards at their own expense: A stable internet connection with minimum speeds of 5 Mbps download and 500 kbps upload; Compatible, up-to-date devices and operating systems that support modern videoconferencing software; Fully updated versions of supported web browsers, including Google Chrome, Mozilla Firefox or Safari.

5.2. Platform Disclaimer: The Provider is not responsible for interruptions, connectivity issues or poor class quality resulting from the Client's failure to meet these hardware and software specifications.

6. DATA PROTECTION

6.1. Privacy Compliance: The Provider collects, stores and processes personal data in strict compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the EU General Data Protection Regulation (EU GDPR), as applicable.

6.2. Privacy Policy: By accepting these Terms, you acknowledge that you have read, understood and accepted our Data Privacy Policy, which outlines your rights as a data subject and can be accessed at :app_url/privacy-policy.

7. GOVERNING LAW AND JURISDICTION

7.1. Governing Law: These Terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

7.2. Mandatory Consumer Rights: If you are a consumer residing in the United Kingdom or the European Union, you also benefit from mandatory protection provisions enacted by the laws of your country of residence. Nothing in these Terms affects your rights as a consumer to rely on such mandatory local laws.

7.3. Jurisdiction: Any legal proceedings shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that if you are a resident of an EU Member State or the UK, you may bring a claim to enforce your consumer protection rights either in England and Wales or in the competent courts of your country of domicile.